Privacy Policy

Last Updated: January 2026

At BlackCoal.in, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and disclose information when you visit our website or engage with our services.

1. Information We Collect

We collect the following types of information when you interact with BlackCoal.in:

• Personal Information: Name, email address, phone number, company name, country, and other details you provide through enquiry forms.
• Business Information: Charcoal requirement specifications, order volumes, delivery addresses, and trade documentation submitted for processing.
• Technical Information: IP address, browser type, device information, and pages visited via cookies and analytics tools.
• Communication Records: Email exchanges, WhatsApp messages, and call records related to business inquiries.

2. Cookies & Tracking

Our website uses cookies and similar tracking technologies to improve user experience, analyze traffic, and remember preferences. You can disable cookies through your browser settings, though some features may not function properly without them.

3. Use Of Your Information

The information collected is used for the following purposes:

• Responding to enquiries and providing requested quotations
• Processing orders, shipments, and trade documentation
• Communicating order updates, delivery tracking, and account information
• Improving our website, services, and customer experience
• Sending occasional business updates, newsletters, or marketing communications (with your consent)
• Complying with legal, regulatory, and trade compliance requirements

4. Data Protection & Security

We implement industry-standard security measures to protect your personal and business information from unauthorized access, alteration, disclosure, or destruction. These include encrypted transmissions, secure servers, access controls, and regular security reviews.

However, no system is completely secure. While we take reasonable steps to safeguard your data, we cannot guarantee absolute security against all threats.

5. Third-Party Services

We may share limited information with trusted third-party service providers strictly for purposes related to your transactions:

• Logistics partners and shipping companies for delivery coordination
• Banking and payment processors for invoicing
• Customs agents and port authorities for trade clearance
• Analytics platforms (such as Google Analytics) for website optimization

These third parties are required to maintain confidentiality and handle your data in compliance with applicable data protection laws.

6. Data Retention

We retain your information for as long as necessary to fulfill the purposes outlined in this policy or as required by applicable laws and regulations. Trade-related records may be retained for longer periods to meet legal and accounting compliance requirements.

7. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request corrections or updates to inaccurate information
• Request deletion of your data (subject to legal retention requirements)
• Opt out of marketing communications at any time
• Withdraw consent for data processing where applicable

8. Children's Privacy

Our services are intended for business and professional use. We do not knowingly collect personal information from individuals under 18 years of age.

9. Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with a revised "Last Updated" date.

10. Contact Us

For any privacy-related questions, requests, or concerns, please contact us at:

BlackCoal.in
Email: info@blackcoal.in
Phone: +91 XXXXX XXXXX
Address: Tamil Nadu, India